Medical Information Services

At Dr. Mwiko Health Solutions Ltd, we provide end-to-end Medical Information (MI) support designed to help pharmaceutical companies, healthcare organizations, and marketing authorization holders deliver accurate, compliant, and timely responses to healthcare professionals, patients, and regulators.

Our Medical Information services ensure that every interaction is scientifically sound, ethically managed, and aligned with pharmacovigilance and regulatory requirements, ultimately strengthening confidence in your products and brand.

Our Core Offerings

Medical Enquiry Management

We manage product-related questions from healthcare professionals, patients, and distributors through standardized, scientifically validated processes. Each response is based on the latest approved information, ensuring accuracy and regulatory compliance.

Medical Information Database Setup and Maintenance

Development and management of a centralized MI database that captures enquiries, response templates, and safety-relevant information seamlessly integrated with your pharmacovigilance systems to ensure ICSR identification and reporting.

Standard Response Document (SRD) Development

Preparation of clear, evidence-based standard response documents to support consistent, high-quality communication with external stakeholders.

Scientific and Medical Writing Support

Creation of data-driven materials including product monographs, FAQs, Q&A libraries, and educational resources for healthcare professionals.

Adverse Event and Product Quality Complaint Triage

Structured identification and escalation of potential safety and quality issues to ensure rapid follow-up and reporting in line with global and local PV regulations.

Multichannel Communication Platforms

Implementation of secure, compliant channels including email, phone, and web-based portals ensuring accessibility and traceability of all MI interactions.

Training and Oversight

Capacity-building for internal and outsourced medical information teams to ensure accurate, compliant, and customer-centric responses.

Why Choose Dr. Mwiko Health Solutions

• Regulatory-Aligned Expertise: Deep integration with our pharmacovigilance and regulatory affairs teams ensures full compliance with EMA, FDA, and national guidelines.
• Scientific Accuracy: Responses backed by current evidence, product labelling, and clinical data.
• Operational Efficiency: Streamlined systems that reduce turnaround time and enhance traceability.
• Integrated Safety Monitoring: Built-in linkage to pharmacovigilance databases for seamless ICSR reporting.
• Regional Insight: Local knowledge of African regulatory environments ensures cultural and contextual relevance in communication.

Delivering Trusted Medical Information

At Dr. Mwiko Health Solutions, we view medical information as a strategic bridge between science, safety, and patient care. Our services empower clients to communicate responsibly, respond confidently, and build lasting trust with their stakeholders across markets.